JOB OBJECTIVE: 

ACCOUNTABILITIES 

      1. Provide clear descriptions and outline (of the product/ issues that arise per time) for easy comprehension by the development/ tech support team. 2. Develop and drive execution of sales strategies to achieve preset targets per period. 3. Deliver periodic status reports to stakeholders to show correlation performance and return on investment. 4. Provide strategic support for sales and marketing post-launch, providing guidance and monitoring to ensure target achievement. 5. Lead stakeholder engagement and secure commitments across multiple business lines (as may be required). 6. Ensure optimum value generation from the bank’s investment in assigned products. 7. Ensure daily and periodic review of performance trend to generate new insights. 8. Carry out industry survey and competitor analysis to study trends and make recommendation to the bank. 9. Collaborate with extant stakeholders to ensure deliverables are met. 10. Monitor product life cycle and contribute to product modifications or new products initiatives and activities through feedback from the field.

KPI

FINANCIAL 

- Profit-Before-Tax 

- Customer On-boarding Rate (Target) - User (Re)-Activation/ Renewal Rates (Target)  Customer Conversion Rate (Users converted  to Bank Customers 

- Lifetime Value 

- Conversion rate 

CUSTOMER 

- Customer Service Rating (iNPS, eNPS)  LEARNING 

- % Implementation of awareness plan - Learning Score 

PROCESS & OTHERS 

- Platform Reliability (Target Rate) 

- % Implementation of predefined  innovation/initiative 

- Volume of de-activations 

RISK & CONTROL 

- Audit Rating Score

Required Competencies:

FUNCTIONAL/TECHNICAL COMPETENCIES: - Project planning & Control 

- Knowledge of Extant Rules and Regulations - Industry Pricing and Regulatory Knowledge - Sales/ Marketing 

- Strategic Thinking 

- Service Level Management 

- Data Analysis 

- Business Communication 

- Documents/ Records Management 

- IT Appreciation & Application 

- Knowledge of Payment Systems 

- Portfolio Management 

- Financial Accounting 

- Reporting 

- Project Quality Management 

BEHAVIOURAL COMPETENCIES: 

- Interpersonal Relations 

- Initiative 

- Decision quality & Problem solving 

- Time & Self-Management 

ORGANISATIONAL COMPETENCIES: 

- Attention to Detail (Excellence) 

- Continuous Learning 

- Drive for Results (Efficiency) 

- Customer focus

PERSON SPECIFICATION/JOB PROFILE

- Assertive, punctual with Good numeracy and digitally aware with emerging trends 

- Excellent communication and interpersonal skills 

- Effective influencing and negotiating skills 

- Organizational skills including attention to detail and multi-tasking skills 

- Strong working knowledge of digital tools

EDUCATIONAL 

QUALIFICATION:

• First degree.

EXPERIENCE: 

• Minimum of 4 years’ cognate experience