Operations and Project Manager

Responsibilities:

Operations Management 

• Oversee day-to-day company operations, ensuring smooth service delivery and platform uptime. 
• Build and manage core support functions: Customer Service, HR, Finance, and Compliance. 
• Implement operational processes for tasker verification (KYC), quality assurance, dispute resolution, and escrow payouts. 
• Develop KPIs to track operational efficiency, user satisfaction, and growth metrics. 

Project Management 

• Plan, execute, and monitor strategic projects (product releases, marketing campaigns, city launches). 
• Create project timelines, assign tasks, and manage dependencies across teams. 
• Facilitate communication between founders, developers, marketing, and legal. 
• Ensure adherence to Nigerian regulatory requirements (CAC, NDPR, tax compliance). 

Growth & Scale 

• Coordinate onboarding campaigns for taskers and posters, ensuring high adoption in target cities. 
• Work with marketing to execute influencer campaigns, referral programs, and community outreach. 
  
• Partner with financial institutions, verification services, and logistics providers to improve trust and efficiency. 

Risk & Compliance 

• Maintain NDPR-compliant data practices and oversee secure handling of customer information. 
• Implement quality and safety processes for platform transactions. 
• Manage escalation processes for fraud, disputes, and task failures.  

Requirements:

• Bachelor's degree in Business, Engineering, Operations, or related field (MBA/Master’s a plus). 
• 3 years of experience in operations, project management, or marketplace/e-commerce startups. 
  
• Proven track record of managing cross-functional teams and delivering projects in fast-paced environments. 
  
• Strong understanding of Nigerian gig economy, fintech/payments (Paystack/Flutterwave), and mobile-first product operations. 
  
• Familiarity with agile project management tools (Trello, Jira, Notion, Microsoft Office). 
• Excellent leadership, communication, and stakeholder management skills. 
• Highly organized, with strong execution discipline.
• Ability to translate strategy into actionable plans.
• Strong problem-solving and risk management mindset.
• Comfort working in ambiguous, high-growth startup settings.
• Passion for empowering local talent and shaping Nigeria’s gig economy.
• Advanced proficiency using Microsoft suites.