Job Summary

We are currently recruiting for this position

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

What you would be doing
  • Installing and configuring computer hardware, software, system, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (it may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment is necessary
  • Testing new technology
  • Providing Application support for company products
  • Managing and maintaining company's IT on-premise and cloud infrastructure
  • Implement best practices around quality assurance and operations monitoring of software products
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Properly escalate unresolved issues to appropriate internal teams \e.g. software developers)
  • Inventorize company's IT infrastructure component
  • Responding to technical support tickets

Requirements
  • Strong knowledge of System Administration or Unix based and Windows system
  • Experience in planning, building and maintaining network infrastructure (LAN. WAN. VPN. Wireless)
  • Experience with customer support service desk
  • Penchant for learning new technologies and tools
  • Familiarity with managing database systems

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