Frontdesk Officer
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Job summary
We are seeking a professional Front Desk Officer who will serve as the primary point of contact for guests and visitors, creating a welcoming and professional first impression. The role will be responsible for managing guest check-ins and check-outs, handling inquiries, providing information about the hotel’s services and facilities.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time - Rotating Schedule
Job descriptions & requirements
Excellent verbal and written communication
with strong interpersonal skills. Effective problem-solving and conflict resolution skills. Good organization
multitasking
and time management abilities. Attention to detail and accuracy in handling records
correspondence
and reports. Professional appearance
demeanor
and the ability to remain composed in fast-paced environments. Ability to handle confidential information with integrity and discretion. Composed and proactive in fast-paced environments Proficiency in front desk operations and guest reception procedures. Proficiency in Microsoft Office Suite (Excel
Word
and PowerPoint). Working knowledge of visitor management systems and reception protocols. Understanding of basic health
safety
and hotel security guidelines. Basic knowledge of database entry and record management. Familiarity with email systems
scheduling tools
calendar management
and booking systems. Knowledge of cash handling and payment processing.
Responsibilities:
- Welcome guests warmly and manage check-in and check-out procedures in a professional, courteous, and efficient manner.
- Handle room reservations, cancellations, and room assignments while ensuring accurate booking records.
- Answer and direct incoming phone calls, emails, and guest inquiries promptly while providing accurate information about the hotel’s services and facilities.
- Maintain accurate guest records and update the property management or booking system with relevant information.
- Process guest payments, prepare invoices, and issue receipts in accordance with hotel procedures.
- Coordinate closely with housekeeping and maintenance teams to confirm room readiness and resolve any room-related issues.
- Address guest requests and complaints promptly, escalating complex issues to the supervisor or management when necessary.
- Maintain a clean, organized, and professional front desk area to ensure a positive first impression for guests.
- Prepare and maintain daily operational reports, including occupancy, guest arrivals, and departures.
- Provide general administrative support such as filing documents, scheduling tasks, and maintaining front desk records.
Requirements:
- Minimum HND
- 2 years of previous experience in a similar role
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