Skills Assessment

Front Office Manager

Anonymous Employer

Admin & Office

Hospitality & Hotel NGN Confidential
New
6 days ago

Job Summary

The Front Office Manager will manage and coordinate Front Office operations to provide efficient, prompt, courteous, trouble-free, and proactive service to guests. We are looking for someone who is passionate about hospitality and can maximize room revenue and guest satisfaction.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Responsibilities:

  • Implement and maintain front office objectives and procedures
  • Coach staff to achieve guest satisfaction and room revenue goals
  • Oversee and participate in the prompt and courteous check-in and check-out of guests
  • Control all Online Travel Agents (OTA) activities and implement approved rate changes
  • Manage budgets, records, and contracts
  • Monitor advance deposits, credit procedures, and cash ups
  • Check and revise the night auditor’s source of business report
  • Co-ordinate billing with the Accounting Department
  • Control and pre-assign rooms and arrangements for groups booked
  • Conducting performance reviews with the front desk staff
  • Keeps effective key control and participates in matters relating to customer room security
  • Manage shift schedules and identify training needs for staff
  • Analyze credit check reports daily for possible doubtful accounts.


Requirements:

  • Five to ten years of previous experience in a similar job role in a five-star hotel. Proven track record
  • The candidate must have a degree/diploma in hotel management. Master’s degree an advantage
  • Familiar with Opera, POS billing systems, MS Office, and any other property management system
  • Must be presentable, patient, reliable, problem-solver, proactive and understand teamwork
  • Must be a good negotiator, display warm empathetic guest and customer service
  • Must have exceptional customer and people management skills and strong communication skills
  • Must have initiative, professional work ethics, and be focused on quality and best service delivery
  • The candidate should not be above 50 years old.


About Us

We are a privately owned five-star luxury hotel in Ikoyi, Lagos – Nigeria. A signature hotel where the astute traveler will experience home away from home with 61 well-designed, opulent en-suite rooms, ranging from classic rooms to penthouse suites with fittings and facilities of exceptional quality. The hotel is operated by a team of seasoned professionals with experience in delivering hospitality services at International Standards. We value integrity, details, excellence, aspiration, and style. Our mission is to provide the most unique and memorable hotel experience for our guests through the provision of an unsurpassed level of service using the finest facilities. Our goal is to provide the best in service, innovation, quality, design, and craftsmanship.

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