Facility Manager

Responsibilities:

Strategic Facility Planning:

• Develop and implement strategic facility plans, policies, and procedures to optimize the use of company assets and support overall business objectives
• Identify opportunities for cost savings, operational efficiency, service improvements, and sustainability initiatives.

Facility Operations Management:

• Oversee the day-to-day operations of company facilities, including maintenance, repairs, cleaning, security, landscaping, and other facility-related services
• Ensure that facilities are well-maintained, functional, safe, and compliant with regulatory requirements and industry standards.

Vendor and Contractor Management:

• Manage relationships with external vendors, contractors, and service providers to ensure the timely delivery of high-quality services
• Negotiate contracts, review service agreements, and monitor vendor performance to ensure compliance with contractual obligations, service level agreements, and quality standards.

Budgeting and Financial Management:

• Develop and manage facility budgets, forecasts, and expenditures.
• Monitor expenses, track cost variances, and identify opportunities for cost optimization and budgetary efficiencies
• Prepare financial reports and presentations for senior management and relevant stakeholders.

Business Generation and Development:

• Develop and execute strategies to generate new business opportunities and expand the company's facility management portfolio. Identify, research, and pursue potential clients and facility management contracts
• Build and maintain strong relationships with prospective and existing clients, understand their facility management needs, and develop tailored service solutions and proposals
• Support business pitches, tenders, presentations, and contract negotiations to secure new business and drive revenue growth.

Financial Efficiency and Business Growth:

• Ensure the efficient management of operational costs while maintaining high facility and service delivery standards
• Identify and implement cost-saving initiatives without compromising quality, safety, or client satisfaction. Monitor business performance and contribute to strategies that improve profitability, client retention, and sustainable revenue growth.

Client Relationship and Account Management:

• Build and maintain strong relationships with clients, tenants, and key stakeholders to ensure high levels of satisfaction and service delivery
• Act as a key point of contact for facility management clients, proactively address service concerns, identify opportunities for additional services, and support client retention and account growth.

Health, Safety, and Environmental Compliance:

• Ensure compliance with applicable health, safety, and environmental regulations, policies, and industry standards
• Develop and implement policies and procedures that promote a safe and healthy work environment
• Conduct regular inspections, audits, and risk assessments to identify hazards and implement appropriate mitigation measures.

Emergency Preparedness and Response:

• Develop and maintain emergency preparedness plans, protocols, and procedures to respond effectively to facility emergencies, including fires, natural disasters, security incidents, and other critical events
• Conduct regular training exercises and drills to ensure staff readiness and effective crisis management.

Team Leadership and Development:

• Lead, manage, and mentor a team of facility management professionals, including maintenance staff, technicians, and administrative personnel
• Foster a culture of collaboration, accountability, service excellence, and continuous improvement
• Provide coaching, feedback, and professional development opportunities to support employee growth and career advancement.

Performance Monitoring and Continuous Improvement:

• Establish and monitor key performance indicators (KPIs) for facility operations and service delivery
• Regularly assess operational performance, client satisfaction, service quality, and business outcomes
• Identify areas for improvement and implement initiatives that enhance efficiency, service excellence, profitability, and overall business performance.

Requirements:

• BSc/BA in facility management, Engineering, or related field.
• 8 years of experience in facility management, with a demonstrated track record of success in leading facility operations and delivering results.
• Experience managing budgets, contracts, and vendor relationships.
• Business development skills with a track record of securing new contracts.
• Ability to work independently and drive growth in a competitive environment.
• Additional certifications in Facility Management will be an added advantage.

Key Competencies:

• Knowledge of technical operations and facilities management best practices
• Knowledge of basic accounting and finance principles
• Knowledge of health, safety, and environmental regulations and compliance requirements.
• Solid understanding of facility management principles, best practices, and industry standards.
• Proven ability to develop and implement strategic plans, policies, and procedures.
• Excellent verbal and written communication skills
• Excellent organizational and leadership skills.
• Good analytical/critical thinking