Customer Service Representative/ Play Guide

Responsibilities:

• Demonstrate genuine warmth with children at all times. Build real, visible, and consistent connections, maintaining a caring attitude even during long or demanding shifts.
  
• Engage proactively with children. Identify those who may be alone, bored, upset, or uncertain, and step in without waiting for direction.
  
• Bring playful energy to interactions. Participate actively in play, using creativity, enthusiasm, and a willingness to be silly or physically engaged when appropriate.
  
• Show strong emotional awareness. Observe and interpret the needs and moods of children, parents, and the environment, and respond thoughtfully without overreacting.
  
• Contribute to a positive team environment. Support colleagues, take initiative when tasks arise, and maintain a collaborative, drama-free atmosphere without unnecessary hierarchy.

Requirements:

• Minimum of a diploma or degree in early childhood education, child development, or a related field is a plus but not required.
• Basic first aid knowledge (we will train you if needed, but prior certification is valued).
• Ability to stand, move, and be physically active for a full shift (this is not a desk job).
• Fluency in English. Fluency in Yoruba or Pidgin is a plus for connecting with diverse Lagos families.
• No prior play centre experience required. We train our methods. We hire your character.