Travel & Customer Experience Consultant

• Assist in curating and selling corporate, luxury, and group travel packages.
• Handle visa assistance services, ensuring smooth client applications.
• Follow up on leads, respond to inquiries, and convert prospects into paying clients.
• Manage travel bookings (flights, hotels, transfers, tours) with precision.
• Agile Planning, Meetings & Task Management - To be Trained on this (must be open and willing to learn)
• Sprint Backlog Planning: At the beginning of every 2-week sprint, collaborate with the CEO/Operations Manager to list and prioritize tasks in the Kan-ban backlog.
• Daily Stand-Ups: Participate in quick morning check-ins to review pending tasks, roadblocks, and priorities for the day.
• Quarterly Meetings: Assist in preparing quarterly reports and strategy meetings, ensuring alignment with business objectives.
• Calendar Management: Keep track of all company events, client appointments, and follow-ups

Customer Experience & Communication

• Deliver exceptional customer service in all interactions.
• Respond professionally and promptly to client inquiries via WhatsApp, email, social media, and calls.
• Ensure clients receive timely updates, confirmations, and well-organized itineraries.
• Manage customer escalations & complaints, ensuring swift resolutions

Administrative & Tech Support

• Maintain an organized client database & sales pipeline using a CRM.
• Track outstanding payments, issue invoices, and ensure booking accuracy.
• Monitor and update tasks on the Kan-ban board to maintain workflow efficiency.

• Support engagement on Instagram, Facebook, LinkedIn, and Twitter.
• Assist in content creation, scheduling, posting, and answering travel-related inquiries.
• Engage with potential clients in DMs, comments, and messages to nurture leads.
  

• Excellent communication skills (written & spoken).
• Fluency in English (polished, professional tone).
• Must be available to respond to urgent client inquiries in real time
• Experience in customer service, sales, or travel consulting (min. 2-3 years).
• Tech-savviness – You must be comfortable using:
• WhatsApp Business & Instagram DM for client communication
• Google Suite (Docs, Sheets, Drive) for documentation
• CRM & Kan ban tools for task management
• Strong organizational skills – Ability to manage multiple bookings, clients, and priorities.
• Attention to detail – No errors in bookings, emails, or client information.
• Self-motivation & Proactiveness – We’re still building the team, so you need to take initiative and work independently.
• Sales mindset – Every inquiry is a potential client; every interaction is a chance to build trust and convert.
• Customer-first approach – Our client is built on quality service, and your interactions should reflect that.
• Bachelor’s degree in Business, Hospitality, Communications, International Relations, or a related field.
• A legal background is a plus (especially for visa applications).
• 2- 3 years in customer service, sales, travel consulting, or visa application processing.
• Previous experience in the travel industry or high-end customer service roles.:
• Understanding of visa regulations & travel booking processes.
• Familiarity with high-net-worth and corporate travel clientele.
• Comfortable working in a tech-enabled, agile company.