Job Summary

The Call Centre Agent - Social Media will work closely with sales and marketing department

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Key responsibilities and deliverables:

Responsibilities:

  • Responding to customers regarding their Social Media messages to improve their experience with Sun King products and services;
  • Resolving customers’ product issues;
  • Following up on incoming leads and working on converting them to sales;
  • Adapting the brand voice and communicating with social media followers and customers through channels including Facebook, Twitter, and Instagram
  • Providing excellent customer service with great attention to detail in both written and audio responses;
  • Offering advice and product knowledge to an engaged customer base;
  • Following up with customers through email and phone as needed;
  • Brainstorm campaigns
  • Prepare reports based on analytic findings.


Desired Characteristics:

  • Must work well under minimal supervision and be able to juggle many tasks simultaneously with an excellent sense of prioritization;
  • Excellent interpersonal skills;
  • Good communication skills with fluency in both written and spoken English
  • Excellent grasp over Microsoft Office Applications including database management experience;
  • Clear thinking/problem-solving ability;
  • Should be flexible, willing to stretch and achieve over and above base expectations;
  • Strong phone and verbal communication skills along with active listening

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