Senior Travel Consultant

Responsibilities:

• Making Airline bookings/reservations (local and international tickets)
• Assisting customers in choosing among a variety of travel options
• Interact directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries, problems, and concerns
• Process subscription and season-ticket orders; handles seat change requests made by subscribers and season-ticket holders
• Processing refunds
• Identifying and posting Agent Debit Memo (ADM)
• Providing support to customers who have already made a travel purchase by confirming, changing or canceling reservations
• Maintain awareness and adherence to our clients’ procedures, programs and policy guidelines

Requirements:

• Bachelor’s Degree or HND in any field
• Completion of the NYSC program
• Minimum of 2-4 years of relevant experience in ticketing and reservation using Sabre, Galileo or Amadeus GDS.
• Professional Qualification - A recognized and relevant professional qualification(s) will be an added advantage.
• Basic computer proficiency
• Data entry experience
• Working knowledge of office equipment, such as copiers, printers, and scanners
• Knowledge of planning and scheduling techniques
• Professionalism

Functional Competencies:

• Ability to make airline bookings/reservations on all or any GDS
• Ability to communicate effectively, both orally and in writing
• Possess strong interpersonal skills, flexible, and customer service-oriented
• Ability to handle a flexible work schedule, to include some evenings and weekends
• Ability to investigate and analyze information and draw conclusions

Location: On-site, Lagos, Nigeria

Remuneration: NGN 140,000 - 200,000

We look forward to welcoming a new team member who shares our commitment to exceptional travel services.