Senior Travel Consultant

Responsibilities:

• Design travel arrangements and itineraries for important customers and VIP clients.
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
• Identify clients’ specifications and advice on travel packages and policies.
• Provide travelers with pertinent information and useful travel/holiday material (guides, maps, event programs), etc.
• Coordinate and confirm all travel arrangements, including hotel room accommodations, car rental services, and plane tickets based on the client’s request. 
• Manage relationships with key operations vendors and track vendor pricing, rebates, and service levels.
• Deliver sales presentations, ensuring the content is consistent with other marketing communications and personalized to the nature of the audience.
• Work with the sales and marketing team to identify possible gaps in Travel packages and generate new ideas that promote our trips throughout the year.
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Pursue industry opportunities to grow our business, whether through partnerships or new initiatives and work to take advantage of those opportunities.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle community engagement on all our social media channels.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer service standards; resolve problems; complete audits; identify trends.
• Train/Supervise junior travel consultant on all aspects of travel arrangements for clients’ satisfaction.
• Attend conferences, seminars, talks, and marketing events, to maintain familiarity with tourism trends.

Requirements:

• Minimum of 4 years experience working for a travel company.
• Knowledge of the Travel Industry including; Regulators, Main competitors in Nigeria, and Main interface systems (Amadeus, GDS, etc.)
• Excellent Leadership with great team working skills.
• Must be proactive and a quick thinker with good analytical skills.
• Must be able to use Microsoft Office packages efficiently.
• Great Interpersonal and communication skills.
• Top-notch marketing skills.