Operations Manager

Responsibilities:

• Supporting the CEO in organizing priorities, strategic planning, and solving complex problems day to day.
• Managing customer support tickets every 3 months and creating reports to share with the leadership team.
• Building more effective workflows to improve support templates and documentation, and to better manage customer feedback.
• Developing innovative ideas and creative solutions to streamline the client onboarding experience.
• Supporting with HR tasks including managing internal policies and compensation bands, and reviewing health & support metrics.
• Identifying new opportunities for partnerships and revenue growth while managing third-party relationships.
• Supporting fractional business advisors, including lawyers and accountants to help forecast growth.
• Analyzing marketing data related to target audiences to find the most relevant industry or sub-industries to pursue
• Overseeing major priorities, schedules, and resource requirements that will contribute to Troop Themes ongoing success.
• Overseeing the day-to-day operations at Troop Themes by implementing tools for continuous growth for our internal team and our external clients.
• Supporting the collective team at Troop Themes with client meetings, ops-admin, and team gatherings (remote and IRL), facilitating daily team meetings and quarterly strategy meetings, and driving client engagement and experiences.

Requirements:

• You have professional progressive experience in a digital operational role and/or relevant experience.
• You have an entrepreneurial mindset and thrive when given autonomy to make strategic operational decisions in a growing competitive environment.
• You get excited by leading and building internal processes from the ground up for maximum efficiency.
• You have considerable experience leading operational logistics and strategies, providing administrative support to senior management, and handling various tasks and projects.
• You are highly organized, have strong attention to detail, and love creating efficient systems using Notion (we love Notion).
• You love operationalizing the business function, including market research and building brand partnerships to support more growth opportunities.
• You are solution-focused and have mastered the art of anticipation, always thinking ahead and gathering support when needed.
• You are a thoughtful communicator with strong written and verbal communication skills.
• You are adaptable and able to go with the flow of an evolving set of priorities; context shifting is a challenge that you are ready to take on.
• The opportunity to significantly impact and support all areas of a growing business excites you.
• You handle confidential information with a high degree of discretion and care.
• You enjoy meeting new clients, partners and/or merchants remotely who are passionate about building their online presence.

 Salary Offer:  $77,000 - $92,000 a year