Operations officer

Responsibilities:

• Support the smooth day-to-day operations of the clinic, ensuring all departments function efficiently.
• Ensure daily clinic readiness, including facility setup, supplies, and operational coordination before opening.
• Monitor clinic flow and support appointment execution to minimize delays and service disruptions.
• Ensure adherence to operational SOPs, service standards, and internal guidelines.
• Support inventory monitoring for consumables and clinic supplies; flag low stock levels promptly.
• Coordinate with vendors and service providers for cleaning, maintenance, and logistics support.
• Assist the Customer Experience team during peak periods to ensure a seamless client journey.
• Track and report operational issues, incidents, and resolutions to the Operations Manager.
• Maintain basic operational records, logs, and daily checklists.
• Support cross-functional activities involving Clinical, and non-Clinical teams.

Requirements:

• Bachelor’s degree or HND in Business Administration, Operations Management, Management, or a related field.
• Less than 2 years experience in operations, administration, facility coordination, or a similar support role.
• Experience in a clinic, healthcare, hospitality, retail, or service-based environment is an advantage.
• Basic understanding of day-to-day operational workflows and service delivery processes.
• Ability to follow SOPs, checklists, and operational guidelines with minimal supervision.
• Strong organizational and coordination skills with attention to detail.
• Good written and verbal communication skills.
• Basic computer proficiency (Microsoft Excel, Google Workspace, other work tools).
• Ability to multitask, work under pressure, and respond quickly to operational issues.
• High level of integrity, reliability, and sense of responsibility.