Job Summary

The Operations Intern will act as back-up to the Operations Lead in performing business operations duties. The core duty of the Operations Assistant will be to update the various performance tracking documents used by the Operations Department.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities: 

Operational Assistance

  • Analyze all operations and forward suggestions for improvement to the Operations Lead. 
  • Assist in tracking all pending operations queries and prompt the Ops Lead where necessary.

Key Projects 

  • Work on Verification Project of Repossession and Technical Tickets backlog by interfacing with Customers, Field Agents, Logistics, and the Call Centre.
  • Assist in Implementing and tracking Quarterly promotions. 

Data Management

  • Assist in downloading data needed for Ops weekly reporting on the hub i.e Sales, Repairs, and repossession. 
  • Assist in Preparing weekly commission files.
  • Assist ops to lead in the crucial end-of-the-month reporting i.e SR commission, WB report, TM/RM dashboard, Repair target report.
  • Ensure and check that all reports are up to date and all pricing plans are captured and updated accordingly in all ops files. 

Operational Management 

  • Track deactivated products on the hub and follow up with the call center and share reports with the supervisor. 
  • Track and follow up on FA/FR welcome call being made by the Call center - evaluate and prompt for necessary action. 
  • Assist in preparing periodic educational materials for the mobile training of the Field team. 
  • Assist in Tracking FA/FR performance level vis a vis commission and Salary payment. 
  • Assist in preparing periodic educational materials to be shared periodically with the Field team. 
  • Assist in training and onboarding of new FA/SR and new product launch
  • Other assigned responsibilities 

Requirements:

  • Minimum of Diploma/OND 
  • Young and dynamic with a high level of professionalism 
  • Experience in the use of data software i.e Excel, google sheets, graphics design
  • Familiarity with CRM systems and practices 
  • Excellent interpersonal, communication, and presentation skills 
  • Must be flexible enough to work some holidays and weekends 
  • Strong problem-solving abilities 
  • Ability to multitask, set priorities and manage time effectively 

Key Performance Indicators: 

  • Ability to deliver clean and presentable data 
  • Independence in delivering on required reports with minimal support
  • Ability to work in line with the company's Core Values: Innovation, Do Your Best, Collaboration, Grow.
  • The good working relationship and coordination with Supervisor and Senior Management.
  • Providing appropriate assistance to field staff as needed.
  • Ensuring that reports and records are accurate, complete, and timely.

Salary Range: NGN 132,000 - 165,000

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Jobberman Nigeria
Lagos
| Full Time |
Confidential
2mos