Marketing/Relationship Officer
Easy apply
Immediate Start
Job summary
The Entry-Level Officer will support the day-to-day operations of the microfinance bank by delivering quality customer service, mobilizing deposits, assisting with loan processing, and ensuring accurate transaction handling, also contribute to business growth, support credit administration, and promote the bank’s products. The role requires strong interpersonal skills, integrity, and willingness to work in a target-driven environment.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
Customer Service & Relationship Management:
- Attend to walk-in customers and respond to inquiries professionally.
- Open and manage savings and current accounts.
- Educate customers on bank products and services.
- Resolve complaints and escalate when necessary
Deposit Mobilisation:
- Identify and onboard new customers.
- Market savings and investment products.
- Meet assigned deposit targets.
- Maintain strong relationships with clients
Credit Support:
- Assist in loan application processing.
- Conduct basic client profiling and documentation.
- Support loan monitoring and recovery efforts.
- Ensure compliance with internal credit policies.
Operations Support:
- Process daily transactions (cash deposits, withdrawals, transfers).
- Maintain accurate records and documentation.
- Support reconciliation and reporting.
- Ensure compliance with CBN regulations and internal policies
Requirements:
- Minimum of OND/HND/B.Sc. in Banking & Finance, Economics, Accounting, Business Administration, or related field.
- NYSC completed (for graduates)
- 0–2 years' experience (Banking or Sales experience is an advantage).
- Fresh graduates are encouraged to apply
- Good communication and interpersonal skills.
- Sales and marketing orientation.
- Basic financial and numerical skills.
- Integrity and high ethical standards.
- Ability to work under pressure and meet targets.
- Basic knowledge of Microsoft Office tools
- Customer-centric mindset.
- Teamwork and collaboration.
- Attention to detail.
- Time management.
- Adaptability
Key Performance Indicators (KPIs):
- Monthly deposit mobilisation targets.
- Loan booking and recovery performance.
- Customer acquisition rate.
- Customer satisfaction score.
- Compliance and error rate
Technical Skill
Sales and Marketing Skills
Customer Service Skills
Personal & Behaviorial Competencies
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