Head Agency Banking

Responsibilities:

• Design, plan and formulate strategies to achieve Agent Banking and financial inclusion business goals of the company.
• Responsible for the growth and expansion of the Agency network
• Responsible for the delivery of Agent Banking targets and overall business performance.
• Monitor and ensure all compliance policies related to Agent Banking
• Liaise with Agents and related stakeholders to implement the Agent Banking strategy
• Carry out Training on Agent Banking
• Design initiatives, promos, and market activations that will increase transactions and lead to increased brand visibility
• Develop and maintain effective relationships with the agent network to ensure customer acquisition and product adoption at agent locations and through other self-service channels (USSD, Mobile app, etc)
• Represent the business on all Virtual Banking and Agent banking-related matters at different forums within.
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share
• Develop MIS reports for portfolio analysis to assist management in decision-making and optimization of the proposition
• Liaise regularly with Agents and all stakeholder channels to ensure smooth product sales and customer management
• Ensure continued adherence to governance and compliance in line with regulatory policy
• Carry out a periodic market survey to ascertain how competitor’s offerings or market changes are impacting the proposition

Requirements:

• Minimum academic qualification of an HND / B.Sc in Accounting, Banking, and Finance or a related field.
• Minimum of five (5) years experience with 2 - 3 years in Agency Banking in a financial institution.