1 month ago

Job Summary

We are seeking a highly motivated individual to join our company to ensure good customer service and vendor experience as an Order Fulfillment Officer. As part of our fulfillment team, you receive and fulfill orders in an efficient manner, and process returns. You will act as the first point of contact for customers and vendors.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Receive and fulfill orders in a timely, efficient manner
  • Ensure effective customer service and processing of customer orders
  • Track all orders via delivery software
  • Liaise with the relevant internal and external parties to manage and resolve all issues related to order fulfillment
  • Make/Answer phone calls, process returns, and provide online customer service
  • Investigates and resolve complex customer requests
  • Monitor and follow up on pending orders, backlog status, and payment.


Requirements:

  • Minimum academic qualification of an HND/BSc
  • Prior experience with fulfillment software preferred
  • Strong interpersonal and communication skills
  • Computer proficiency
  • Attention to detail
  • At least 1 year of experience in order fulfillment.


Remuneration: NGN 50,000 - 70,000

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