Executive Assistant – Customer Relationships

Job Summary

Executive Assistant – Customer Relationships

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


Process Unit

• Relationships Management, Customer Satisfaction, Administration


Reports To:

  • Chief Executive Officer


Supervises:

  • Subordinate Unit Staff



RESPONSIBILITIES:


Executive Assistant to the CEO

  • Maintains the calendar of the CEO 

  • Coordinate CEO’s Schedules & Itineraries

  • Attends to external parties (Guests, Visitors, Partners, Vendors, etc)

  • General Administration


Customer Relationship Management Champion

  • Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites

  • Interacts with customers visiting the Showroom and intimates them with portfolio of products and services

  • Aims to provide world-class, satisfactory experience to customers at all time. Focused on the WOW Factor

  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations 

  • Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction

  • Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction 

  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations 



Events Manager 

  • Design, plan and execute events working with the CEO and external parties (partners, consultants, etc)




COMPETENCIES


  • Functional Competencies

    • Strategic & Business Perspective

    • Customer Engagement & Needs Assessment

    • Product/Service Knowledge 

    • Market & Customer understanding

    • Human Relations skills

    • Information Gathering & Analysis

    • Database Administration

    • Events Planning, Budgeting & Management

    • Quality Management

    • Objective Setting

    • Influencing/Negotiation

    • Quality Management



  • Organisational Competencies

    • Social Media Expertise

    • Oral Communication

    • Written Communication 

    • Planning

    • Personal Organisation & Personal Effectiveness

    • PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail



  • Attributes

    • Integrity

    • Innovation/creativity (Ability to think outside the box)

    • Attention to details

    • Teamwork and collaboration

    • Resourcefulness

    • Strong work ethics

    • Leadership attributes

    • Strong written and personal communications skills

    • Positive attitude and ability to learn quickly

    • Strong quantitative skills

    • Highly dependable, very organized, able to work independently 

    • Excellent clients & vendors management skills




  • Qualifications & Experience

    • Second Class Upper 1st Degree in any relevant field

    • Minimum of 3 years Post-NYSC Experience

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