Responsibilities:

System Administration & DevOps:

Manage, maintain, and monitor cloud and on-premises infrastructure (Linux/Windows servers, VMs, containers)
Administer and optimise CI/CD pipelines and deployment workflows
Implement and maintain security protocols, access controls, and compliance standards
Monitor system performance, availability, and capacity, proactively resolving issues
Manage DNS, networking, firewalls, VPNs, and cloud services (AWS, Azure, or GCP)
Maintain disaster recovery plans, backup procedures, and business continuity protocols

Bitrix24 Administration & Development:

Administer and configure the organisation's Bitrix24 environment (CRM, tasks, workflows, communication tools)
Build and maintain Bitrix24 automation rules, business processes, and workflow triggers
Develop and deploy Bitrix24 chatbots and virtual assistants using the Bitrix24 REST API and Open Channels
Integrate Bitrix24 with third-party applications via REST API, webhooks, and middleware tools
Create and maintain user roles, permissions, and onboarding configurations within Bitrix24
Troubleshoot Bitrix24 platform issues and liaise with Bitrix24 support where required AI Agent & Bot Development
Design, build, and deploy AI-powered chatbots and virtual agents for the company website and customer-facing channels
Develop internal AI automation bots to handle repetitive tasks, data entry, notifications, and escalations
Integrate large language model (LLM) APIs (e.g. Anthropic Claude, OpenAI GPT) into existing workflows and platforms
Build and maintain agent orchestration logic, prompt engineering pipelines, and tool-use integrations
Implement retrieval-augmented generation (RAG) where appropriate, including embedding models and vector databases
Monitor AI agent performance, iterate on prompts and logic, and maintain comprehensive logging

Automation & Scripting:

Write and maintain automation scripts in Python and/or Bash to streamline operational and business processes
Build internal tools and integrations connecting various systems via APIs and webhooks
Identify manual, repetitive workflows across the organisation and propose and implement automated alternatives

What You'll Be Doing?

Keeping the organisation's infrastructure secure, stable, and scalable — servers, cloud, networks, the lot
Owning the Bitrix24 environment: CRM configuration, workflow automation, user management, and integrations
Building AI bots and virtual agents for the website, customer support, and internal processes
Integrating LLMs (like Claude or GPT) into real business workflows that actually save people time
Developing Bitrix24 chatbots using the REST API and Open Channels
Writing clean automation scripts and building internal tools that make everyone's lives easier
Proactively spotting manual processes that can be automated — and then automating them

Requirements:

Degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience
Minimum 2 years of experience in a DevOps, systems administration, or infrastructure engineering role
Demonstrated hands-on experience with Bitrix24 or similar system, including CRM administration, workflow automation, and bot development
Solid scripting ability in Python and/or Bash; comfortable building and debugging automation scripts
Working knowledge of LLM APIs (Anthropic, OpenAI, or equivalent) and AI agent frameworks
Experience deploying and maintaining containerised applications (Docker, Kubernetes or similar)
Familiarity with cloud platforms: AWS, Azure, or GCP
Proficiency with version control systems (Git) and CI/CD tooling (GitHub Actions, Jenkins, or similar)
Strong understanding of REST APIs, webhooks, and integration patterns
Excellent problem-solving skills and ability to work independently in a remote setting
Effective written and verbal communication in English

Technical Skills (Essential):

Python and/or Bash scripting
CRM/Workflow platform — Bitrix24 or equivalent (full training provided where needed)
Working exposure to LLM APIs (Claude, GPT, or equivalent)
Docker
Cloud platform — AWS, Azure, or GCP
CI/CD tooling — GitHub Actions, Jenkins, or similar
Git version control
Monitoring & logging — Grafana, Datadog, CloudWatch, or similar
REST APIs and webhooks

Desirable / Bonus Skills:

Experience with agent frameworks such as LangChain, CrewAI, AutoGen, or similar
Knowledge of RAG pipelines, vector databases (Pinecone, Weaviate, ChromaDB), and embedding models
Familiarity with chatbot builder platforms (Tidio, Intercom, Voiceflow, or equivalent)
Experience with no-code/low-code integration tools (Zapier, Make/Integromat, n8n)
Previous experience in a client-facing or managed services environment
Bitrix24 Partner certification or completion of official Bitrix24 developer training

DevOps & AI Automation Engineer

Specifi VA Ltd