Job Summary

The candidate will basically attend to complaints by our users.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Requirements & Skills:

  • A dedicated employee with Good English
  • Computer Skills 
  • Maintain good relationships with others.


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Lagos
| Full Time |
NGN 150,000 - 250,000
2mos