- Provision of first level helpdesk support for product offerings
- Receive, document, and resolve clients/subscribers' complaints.
- Escalate clients/subscribers' complaints as applicable to support or help desk.
- Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
- Maintain appropriate logs of operational activities.
- Professional management of Incoming and Outgoing correspondence via telephone & Post mail
- Professional reception & attendance to guests & visitors.
- Collate and provide a report to the appropriate unit
- Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved