Job Summary

Customer Support Intern is needed urgently at a financial technological organization to support their financial products.

  • Minimum Qualification: Diploma
  • Experience Level: Graduate trainee
  • Experience Length: 1 year

Job Description/Requirements

Core Responsibilities

  • Provision of first level helpdesk support for product offerings
  • Receive, document, and resolve clients/subscribers' complaints.
  • Escalate clients/subscribers' complaints as applicable to support or help desk.
  • Telephone and e-mail marketing of product features and enhancements to clients/subscribers.
  • Maintain appropriate logs of operational activities.
  • Professional management of Incoming and Outgoing correspondence via telephone & Post mail
  • Professional reception & attendance to guests & visitors.
  • Collate and provide a report to the appropriate unit
  • Managing and maintaining good client relationships in ensuring a healthy customer experience, ensuring escalated customers’ complaints, issues or challenges are amicably resolved


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