1 month ago

Job Summary

Our company is looking for a customer service representative to manage customer queries, and complaints, generate leads, and meet sales goals. Duties will include processing orders, and modifications, escalating complaints across a number of communication channels, sales presentations, and product demonstrations.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Acquires new customers by reaching out to leads
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Create, plan, and deliver presentations on company products
  • Adjusts sales tactics based on tests and new insights in the field
  • Keep records of customer interactions and transactions
  • Maintains monthly or bi-monthly minimum goals
  • Build sustainable relationships of trust through open and interactive communication
  • Recommends changes in products, services, and policies by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Advanced Knowledge of Email Marketing.
  • Respond to Website Live Chat.
  • Basic understanding of how to use Canva.
  • Maintains documentation of customer contact and account updates
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:
  • The Candidate must possess good dress sense and must be well organized.
  • Minimum academic qualification of an OND/HND/ Bachelor’s degree (ideal but not required)
  • Additional certifications and other professional development experience
  • 1+ years of sales experience
  • Prospecting skills
  • Territory management aptitude
  • Persuasion, negotiation, and closing skills
  • Ability to meet deadlines and financial goal minimums
  • Experience in sales.
  • Understanding of the sales process and dynamics.
  • A commitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including word, excel, and outlook.
  • Able to work comfortably in a fast-paced environment.
  • Use of CRM systems and other applications like Canva etc.
  • Preferably for candidates living around Lekki and its environs.


Location: Lekki Phase 1, Lagos



Remuneration: NGN 60,000

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