Customer Experience Intern

MainOne

Customer Service & Support

IT & Telecoms NGN Confidential
New
2 weeks ago

Job Summary

The ideal candidate will be primarily responsible for handling all inquiries, via all our channels and report the same on a weekly basis to all internal stakeholders.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Attend to all inbound enquiries (phone, email, chat (Zendesk)
  • Pre-qualification of leads received via enquiry desk
  • Prepare and send a weekly report of all received enquiries and status to all internal stakeholders.
  • Follow up on assigned leads with the respective Account Managers to ensure timely engagement of prospects.


Requirements:

  • 1st degree from a reputable higher institution
  • At least 1-year of work experience preferably in a similar role
  • Good IT skills
  • Excellent interpersonal and relationship-building skills.
  • Strong oral and written communication skills.
  • Detail oriented and able to take ownership of assigned tasks.
  • Good planning and organization skills 
  • Ability to work independently
  • Ability to pay attention to detail
  • Fast learner

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