Creative Operations Lead

Responsibilities:

Service & Project Delivery

• Manage end-to-end delivery of projects, campaigns, and client engagements.
• Ensure all deliverables are on time, within budget, and up to Regnant Digital’s quality standards.
• Monitor workflows, troubleshoot challenges, and keep operations running smoothly.

Team Leadership & Management

• Lead, support, and coordinate the creative team (designers, content creators, social media managers, etc.).
• Oversee schedules, workloads, and deadlines to ensure smooth collaboration.
• Provide mentorship, accountability, and performance management.

Client Engagement

• Serve as the liaison between clients and the creative team.
• Gather requirements, clarify briefs, and ensure expectations are aligned and delivered.
• Participate in feedback sessions and client reviews.

Creative Oversight

• Oversee content creation shoots, campaigns, and productions.
• Provide creative input and quality control — reviewing visuals, videos, and campaigns to ensure creative excellence.
• Spot opportunities for stronger storytelling and elevate the creative output.

Agency Operations

• Act as the middle ground between partners and the wider creative team.
• Optimise workflows, systems, and processes for efficient delivery.
• Support with resource planning, vendor management, and budgeting.

Requirements:

• 3+ years in operations, project management, or creative services — ideally within a creative, digital, or marketing agency.
• Strong leadership and team management skills.
• Exceptional organisational skills with proven ability to deliver projects on time.
• A sharp, creative eye and ability to give constructive feedback on campaigns and visuals.
• Excellent communication and client relationship skills.
• Comfortable working in a fast-paced, deadline-driven environment.

Working Conditions

• Onsite Role: This position is an onsite