Collections Product Analyst

Responsibilities:

• Drives Client Engagement, requirement gathering and profiling on appropriate collection platforms.
• Drives Transaction monitoring and escalation to appropriate parties for intervention.
  
• Ensure enhancement of turnaround time of solution delivery to Clients.
  
• Develop and Implement Innovative Collection solutions in line with customer’s business needs. 
  
• Generate leads with business organizations and establishing relationship with them with a view to creating mutual business benefits with positive impact on bottom line.
  
• Conduct routine peer review and product benchmarking amongst competitor banks and products.
  
• Facilitate growth in collections across various channels/touchpoints (In-Branch, Mobile, POS, Online etc.)
  
• Ensure timely report collation and rendition.
  
• Provision of data insights & analytics for business review and decision making.
  
• Collaborate with Relationship Managers in sales of Cash Management and other Transactional Banking products.
  
• Maintain contact with Industry experts on collections solutions (Emerging & Existing).
  
• Take up other assignments that might be assigned by the unit or department’s head.

Requirements:

• Minimum academic qualification of a good first degree in any discipline
• A minimum of 5 years’ experience in e-collections unit or related e-business functions in banks or FIs
• Sound Knowledge of Business Development 
• Excellent Collections products knowledge
• Sound Customer Service Knowledge 
• Good Relationship Management Knowledge
• Sound Business Environment 
• Good Industry analysis
• Good Financial analysis 
• Interpersonal skills
• Communication (oral & written) 
• Computer appreciation / data entry (word-processing/spreadsheet/presentation)
• Adequate technical ability.
• Numerate & Analytical
• Organized and ability to work in tight deadlines situations.

Key Performance Indicator:

• Growth in Collections Revenue (N'm)
• Growth in Collections Transaction Value/Volume
• Growth in Merchant/Biller Acquisition
• Growth in number of transacting customers
• Customer Satisfaction
• Platform Availability 
• Liability Retention Ratio 
• CBG Cash Balance Sheet Volume Targets