Immediate Start
1 month ago
Client Engineer
The Source Computers Limited
Engineering & Technology
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
The Client Engineer serves as the face of The Source Computers Limited (TSC) to the customer and represents the customer to TSC. S/he also provides the initial point of contact for clients submitting an incident or request for service.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to requests for technical assistance in person, via phone, or electronically.
- Advise user(s) on appropriate action(s).
- Investigates and resolves computer software and hardware issues
- Work as an in-house consultant and research alternative approaches to existing software and hardware
- Train users on software and hardware on-site or in a classroom, or recommend outside contractors to provide training
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests, and document resolutions.
- Prepare activity reports.
- Accountable for managing service delivery to one or more client accounts, promoting the continuous improvement of productivity and service quality.
- Has the responsibility for ensuring the Customer’s satisfaction.
- Reviewing service failures to highlight and drive process improvement opportunities.
- Test software and hardware to evaluate ease of use and whether the product will aid the user in performing work.
- Quality check on inward and outward items.
- Engage software and hardware vendors to request service regarding defective products.
- Perform other duties as may be assigned by the Service Delivery manager.
Requirements:
- Products Knowledge
- Hardware Systems
- Customer Focus/Service Orientation
- Oral and Written Communication
- PC Utilisation
- Attention to details
- Relationship Management
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