1 month ago
Case Manager
Cybertech Digitals
Consulting & Strategy
Tourism & Travel
NGN
250,000 - 400,000
Easy Apply
Job Summary
We are recruiting for a Case Manager role at a leading immigration firm. You'll guide clients through the Canadian immigration process, ensuring accurate and efficient application submissions. This remote role requires a reliable computer, steady internet, and a dedicated workspace.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Build relationships with key employees among customers
- Create plans to address clients’ immigration needs
- Advise clients on creating profitable processes
- Schedule regular meetings with clients to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Collaborate with internal teams to address clients’ needs
Requirements:
- Proven experience as a Case Manager, Client Relations Manager or similar
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
