Business Product Analyst

Responsibilities:

• Gather, document, and translate business requirements into functional specifications for product and development teams.
• Work closely with the Product Manager to shape product features based on customer insights, market research, and usage data.
• Support the development and launch of FinTech and digital banking solutions including wallets, virtual cards, cross-border transfers, and FX services.
• Track and analyze product metrics (adoption, churn, feature usage) and provide recommendations for improvement.
• Conduct competitor and market research to identify product opportunities or gaps.
• Collaborate with Operations and Compliance teams to ensure products align with regulatory requirements across jurisdictions.
• Monitor transaction flows and user activity for operational bottlenecks or anomalies.
• Assist in documenting Standard Operating Procedures (SOPs) for product processes and customer journeys.
• Participate in system audits, testing, and troubleshooting with cross-functional teams.
• Escalate and follow up on product issues and operational failures with appropriate teams.
• Work closely with the Compliance team to ensure products and processes are aligned with internal policies, financial regulations, and cross-border requirements.
• Support the preparation of compliance reports and documentation required by regulators or auditors.
• Monitor and flag suspicious trends or activities from product data that may require further compliance investigation.
• Assist in implementing product-level controls for KYC, AML, and transaction monitoring.
• Contribute to regulatory gap assessments and compliance risk mitigation planning during product design and rollout.
• Act as the bridge between technical teams and business stakeholders to ensure clarity and alignment on product features.
• Support internal stakeholders (Sales, Customer Support, Risk) with data, training, and product updates.
• Create and maintain reporting dashboards to aid in decision-making.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.
• Minimum of 3 years experience in product analysis, business analysis, or operations in a FinTech, digital bank, or cross-border payments.
• Experience working on financial technology products such as cross-border payments, digital wallets, virtual banking, or FX platforms
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency with data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Working knowledge of Agile/Scrum methodologies.
• Familiarity with APIs, system workflows, and financial transaction systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment
• Experience with tools such as Jira, Confluence, Figma, or similar platforms.
• Knowledge of KYC/AML compliance and regulatory requirements in digital banking.
• Understanding of customer support platforms (e.g., Zendesk) and CRM tools.