Job Description:

• Customer check-ups/greetings on special days (call customers once in a while)
• Attending to clients request and complains (taking in complains and complain resolution)
• Responding to customer’s emails/complaints
• Customer database management
• Collaborating with MD / project manager on onboarding new projects and recording timelines
• Monthly website performance review reports from clients
• Ensuring customer satisfaction on projects
• Seeking for customer’s reviews/testimonials for appraisal purposes
• Generating New Leads and speaking to new clients for possible business transactions.
• Managing team members and suggesting apprasials
• Staff welfare and management.
• Inbound marketing (social media management(Instagram, Behance,
• Facebook and Naira land, soft calls/email marketing (MailChimp broadcast and ordinary email broadcast)
• Generating leads and follow-ups from online directories and website request contacts.

Qualification

• HND, BSC
• Knowledge of Office suites - Powerpoint, Excel and MS word is compulsory
• Ability to construct and compose a good email message
• Good content writer for blog and other marketing channels
• Good communication skills