We are looking to hire a suitable individual for this position. The job holder will be expected to ensure customers have a nice experience by rendering excellent customer service.
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:2 years
- Greet guests/patrons as they arrive at the facility, and provide them with assistance in finding sitting spots.
- Provide guests with information on available welcome drinks and take and process their orders.
- Ensure that guests’ water glasses are filled regularly and that they have access to napkins.
- Lay tables by arranging the right types of tablecloths, flatware, dishware, and glassware.
- Set up buffet tables according to specified instructions, ensuring that all dishes are refilled before they run out.
- Serve both beverages and food items to guests at their tables and inquire into their requirements for additional food items
- Answer customer inquiries via phone, email, and in-person.
- Direct customers to online resources
- Update customer records in the system, including notes about interactions.
- Pitch ideas for improving customer care.
- Create and maintain reports about customer interactions.
Remuneration: NGN 50,000