Technical Support Officer

Responsibilities:

• Identifying, and studying IJM hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults for all IJM hardware and software solutions.
• Resolving network-related issues such as Telecom and internet provider networks.
• Configure devices and set up our tracking hardware and software for IJM customers.
• Giving internal IT support to all IJM staff.
• Manage Server related issues for all IJM software and hardware.
• Liaison with OEMs on device issues, inquiries, and resolutions.
• Speaking to customers to quickly get to the root of their problems.
• Talking customers through a series of actions to resolve a problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is solved.
• Replacing or repairing the necessary parts on devices.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Performing online training to customers on application knowledge and utilization.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• 1-2 years experience
• Degree in a related field like Computer Science
• Experience in Tracking or Telematics will be an added advantage