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Job Summary

The person must be dedicated, have a minimum of 3years experience in the field & must be ready to work under pressure. Also manages the sales team.

  • Minimum Qualification: HND
  • Experience Level: Executive level
  • Experience Length: 3 years

Job Description

 


TELESALES MANAGER JOB DESCRIPTION

The Telesales Manager’s oversees the daily running and management of a call center, overseeing a sales team, meeting any sales targets and the development and training of telesales staff.


Duties of a Telesales Manager:

  • Coaching, inspiring and motivating a sales team.
  • Ensuring the team meets the sales targets.
  • Sales training, development, and performance management. 
  • A good understanding of the market dynamics in the respective sector.
  • Developing sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships 
  • Disciplined use of CRM system, communication and customer management.
  • Handling customer complaints and inquiries.
  • Monitoring random calls for quality assurance.  
  • Forecasting and analyzing sales data. 
  • Regular reporting  to the director
  • Keeping to targets.


Requirements for the role:

  • Telesales experience 
  • Experience managing a team
  • Excellent verbal and written communication skills 
  • Ability to prioritize and handle multiple tasks at any given time
  • Detail oriented 

 

 

 

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