Technical Support Officer
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Job summary
We are looking for a skilled Technical Support Staff member to join our team. This role involves providing technical assistance, troubleshooting issues, and ensuring smooth operations for our clients.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Provide technical support for software and database issues.
- Troubleshoot and resolve software issues.
- Utilize advanced Excel skills for data analysis and reporting.
- Maintain clear documentation of support processes and solutions.
- Communicate effectively with clients and team members.
- Adapt to a fast-paced environment and handle multiple tasks efficiently.
Requirements:
- Proficiency in Microsoft SQL and MySQL.
- Strong Excel skills, including data analysis and reporting.
- Excellent documentation and communication skills.
- Ability to work independently and as part of a team.
- Willingness to come to the office once a week as needed.
Location: Hybrid (Remote with occasional office visits)
MySQL
communication skills
Microsoft tools (excel etc)
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