Technical Support Assistant
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Job summary
We are seeking a detail-oriented and proactive Technical Support engineer with experience in PHP and Laravel to join our team. The ideal candidate will be responsible for identifying, troubleshooting, and resolving technical issues within our applications, ensuring optimal system performance and minimal downtime.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Part Time - 9 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilities:
- Provide technical support for web applications built with PHP (Laravel framework
- Diagnose, troubleshoot, and resolve bugs, errors, and system issues in a timely manner
- Work closely with the development team to identify root causes and implement fixes
- Monitor application performance and suggest improvements where necessary
- Handle support tickets, document issues, and track resolutions
- Perform basic code debugging, testing, and validation before deployment
- Assist in maintaining system stability, security, and performance
- Support API integrations and resolve related issues
- Maintain proper documentation of technical processes, issues, and solutions
- Provide feedback to improve system functionality and user experience
Requirements:
- Minimum of OND, HND, or BSc in Computer Science, Information Technology, or a related field
- Proven experience working with PHP and the Laravel framework
- Strong understanding of web technologies (HTML, CSS, JavaScript)
- Familiarity with MySQL or other relational databases
- Experience with version control systems (e.g., Git)
- Ability to debug and troubleshoot code efficiently
- Understanding of RESTful APIs and integrations
- Strong analytical and problem-solving skills
- Good communication skills and ability to work in a team
- Ability to work with minimal supervision
Key Competencies:
- Attention to detail
- Problem-solving mindset
- Time management and prioritization
- Adaptability and willingness to learn
- Strong sense of ownership and accountability
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