Sales/customer care executive

Anonymous Employer

Job Summary

To convert customer inquiries to sales through customer engagement and product knowledge and to maintain a healthy brand-customer relationship.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities

1. Interface with customers

  • Find out the customer's needs and recommend the right product for them to use.
  • Inform customer of deals and promotions and increase sales by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
  • Handle customer complaints provide appropriate solutions; follow up to ensure resolution and escalate issues to the appropriate Manager as necessary.
  • Maintain a positive, empathetic and professional attitude toward customers at all times, providing a customer experience that will make the customer return.


2. Process orders:

  • Record customer orders taking note of items, costs and delivery locations
  • Confirm orders before dispatching them for delivery each morning.
  • Package orders and fill our delivery note before dispatch
  • Monitor delivery process, ensuring that orders are delivered as agreed with the customer
  • Maintain sales records, ensuring that daily and weekly sales records are kept up to date.


Requirements

  • Proven sales/ customer support experience 
  • Have a professional and friendly attitude and be able to develop a rapport with customers
  • Ability to multi-task, prioritize, and manage time effectively.

Salary is 50,000 monthly.

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