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Customer Service & Administrative Assistant (Portuguese Speaker)

Business Consulting Hub

Customer Service & Support

Banking, Finance & Insurance NGN 250,000 - 400,000 Negotiable
Easy Apply
1 month ago

Job Summary

We are seeking a motivated individual to join our team as a Remote Customer Service & Administrative Assistant. This is a 100% remote position, and fluency in Portuguese is essential. As a key member of our translation services agency, you will be responsible for providing excellent customer service to our clients, managing administrative tasks, and supporting our team with various projects.

  • Minimum Qualification : Others
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Provide exceptional customer service to clients via WhatsApp, email, and other communication channels, addressing inquiries promptly and ensuring client satisfaction.
  • Manage client requests and assignments, coordinating translation projects, and ensuring timely delivery of completed projects.
  • Update and maintain Excel spreadsheets with project details, client information, and financial data.
  • Organize and prioritize tasks using project management tools such as Trello, ensuring deadlines are met and projects are completed efficiently.
  • Assist with proofreading and editing translations in Portuguese, ensuring accuracy and adherence to client requirements.
  • Coordinate with translators and proofreaders to ensure high-quality translations, providing feedback and guidance as needed.
  • Assist with administrative tasks such as filing documents, organizing files, and managing office supplies
  • Collaborate with team members to streamline processes, improve efficiency, and enhance the overall client experience.
  • Stay updated on industry trends, best practices, and client preferences to continuously improve service quality.
  • Support other team members and assist with ad hoc projects as assigned.


Requirements:

  • Fluency in Portuguese (both written and spoken) is essential.
  • Strong communication skills and a customer-focused attitude.
  • Experience in customer service or administrative roles, preferably in a remote environment.
  • Proficiency in Microsoft Excel and experience with project management tools such as Trello.
  • Excellent organizational skills and the ability to multitask and prioritize tasks effectively
  • Attention to detail and a commitment to delivering high-quality work.
  • Translation skills and experience in proofreading/editing Portuguese translations will be considered a strong asset.
  • Must have a laptop or desktop computer with reliable internet access.


Work Schedule:
Availability to work full-time hours from 9am to 6pm Monday to Friday.

  • Positive attitude, willingness to learn, and a proactive approach to problem-solving.


Work Type:
Remote


To apply, please send your CV or LinkedIn profile along with your desired monthly salary.


Join our team and enjoy the flexibility of remote work while contributing to our dynamic and collaborative work environment!

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