Front Desk Officer

Responsibilities:

• Greet and welcome clients, suppliers, contractors, visitors, and employees with a professional and friendly demeanor.
  
• Manage the front desk area, ensuring it is clean, organized, and presentable at all times.
  
• Answer and direct phone calls to the appropriate departments or personnel.
  
• Manage the general email inbox, responding to inquiries or forwarding them to the relevant staff members.
  
• Register and manage visitor access, ensuring they sign in and out according to company procedures.
  
• Provide visitors with the necessary information and direct them to their appointments.
  
• Assist with various administrative tasks, including filing, photocopying, and data entry.
  
• Schedule and coordinate meetings, appointments, and conference room bookings.
  
• Receive, sort, and distribute incoming mail and packages.
  
• Arrange for outgoing mail and courier services as required.
  
• Address client and visitor inquiries promptly and professionally.
  
• Provide information about the firm’s services, projects, and team members.
  
• Ensure compliance with security protocols, including visitor management and access control.
  
• Report any security or safety issues to the Office Manager.
• Monitor and maintain office supplies inventory, placing orders when necessary.
• Ensure the front desk area is stocked with necessary supplies and materials.

Requirements:

• Minimum of 2 years experience as a front desk officer or in a similar role
• OND/HND or BSc. in a relevant course of study