Product Testing Coordinator & Technical Support Specialist

Responsibilities:

• Develop and implement detailed testing protocols specific to smartphone accessories (e.g., fast-charging validation, battery capacity testing, audio quality testing, USB durability).
• Conduct functional, performance, safety, and compliance testing for new and existing products.
• Coordinate with the product development team to test prototypes, pre-production, and production samples.
• Monitor industry standards and ensure product compliance with regulatory requirements.
• Identify product defects or inconsistencies and recommend improvements or corrective actions.
• Maintain accurate and up-to-date test logs, defect reports, and testing documentation.
• Liaise with external laboratories for certifications and third-party testing where necessary.
• Serve as the primary contact for technical issues from customers, resellers, and internal teams.
• Troubleshoot product failures (e.g., non-charging units, connection problems, overheating, sound distortion).
• Provide detailed product knowledge to support teams, sales personnel, and end-users.
• Escalate recurring or complex issues to the engineering or product team and follow up on resolution.
• Create and maintain user guides, FAQs, and troubleshooting documentation for customer self-service.
• Track and analyze technical support trends to identify product improvement opportunities.
• Support the Quality Control (QC) team during inbound inspections and warranty claim evaluations.

Requirements:

• In-depth understanding of smartphone accessories and their functionality (USB protocols, Bluetooth pairing, power output specs, etc.)
• Familiarity with product testing tools and measuring equipment (e.g., multimeters, load testers, audio analyzers)
• Strong analytical, problem-solving, and documentation skills
• Excellent verbal and written communication
• Customer service mindset with patience and empathy
• Ability to work independently and collaboratively with cross-functional teams
• Bachelor’s degree or diploma in Electrical/Electronics Engineering, Computer Engineering, or a related technical field.
• 2-4 years of experience in product testing, quality assurance, or technical support, preferably within the consumer electronics or mobile accessories industry.
• Knowledge of compliance certifications is a plus
• Proficiency in Microsoft Excel, Google Sheets, and test reporting tools.