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Online Customer Support Officer

27.668 Grafix Company

Customer Service & Support

Advertising, Media & Communications NGN Less than 75,000 Negotiable Plus Commission
Easy Apply
New
3 weeks ago

Job Summary

We are looking for a Customer Support Officer. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

  • Minimum Qualification : Diploma
  • Experience Level : No Experience
  • Experience Length : No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Manage incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Ensure the customer agrees with the job delivery timeline 
  • Reports directly to the CEO.


Requirements:

  • Diploma in any related field.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


Monday - Friday at the office, Saturday out of the office

Training will be provided


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