Membership & Client Experience Officer
Critical Rescue International Limited
Quality Control & Assurance
Healthcare
NGN
250,000 - 400,000
New
2 weeks ago
Job Summary
Are you passionate about creating lasting impressions and building meaningful relationships with clients? Do you have a knack for driving membership growth? If so, we have an exciting opportunity for you! We are seeking a dynamic and customer-centric Membership and Client Experience Officer to lead the membership arm of our clinic.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities:
- Develop and implement strategies to attract new members, retain existing ones, and drive the overall growth of our membership program.
- Cultivate and maintain strong relationships with members, ensuring a seamless and positive experience throughout their journey with the clinic
- Design and execute initiatives to enhance member engagement, including exclusive events, special promotions, and personalized communications
- Stay informed about industry trends, client preferences, and competitor offerings to continuously improve and innovate our membership program.
- Gather client feedback, analyze data, and collaborate with internal teams to implement improvements that enhance the overall client experience.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in membership management or client relations, preferably in the healthcare sector.
- Exceptional communication and interpersonal skills.
- Strong organizational and project management abilities
- Passion for delivering exceptional client experiences.
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