IT Support Specialist

Responsibilities:

• Install, configure, maintain, and troubleshoot computer systems, operating systems, and application software.
• Manage and monitor IT infrastructure, including servers, Active Directory, Exchange, printers, photocopiers, and user devices.
• Provide timely 1st and 2nd-level support to end-users across the organization.
• Maintain and support Microsoft Exchange and enterprise messaging/collaboration tools.
• Proactively ensure high availability, performance, security, and reliability of systems and networks.
• Monitor application and system performance, identify issues, and implement solutions in collaboration with vendors and developers.
• Implement and manage security, backup, and disaster recovery strategies.
• Maintain documentation, IT policies, and procedures.
• Collaborate with team members and liaise with external vendors to resolve technical issues.

Requirements:

• Minimum of 2 years’ hands-on experience in IT support or systems administration.
• Certifications such as Cisco (CCNA/CCNP) and Microsoft (MCITP/MCSA/MCSE) are strongly preferred.
• Solid experience managing Microsoft Windows operating systems and Active Directory Domain Services.
• Practical experience with Microsoft Exchange server management.
• Strong knowledge of LAN setup, configuration, and troubleshooting.
• Familiarity with data networks and network troubleshooting tools.
• Excellent problem-solving skills with attention to detail.
• Strong interpersonal, communication, and teamwork skills.
• Ability to prioritize tasks, work independently, and meet tight deadlines.