Immediate Start
New
1 week ago
Skills Required
N+ CCNA Microsoft Office tools Basic networking KnowledgeJob Summary
We are seeking a dynamic and results-driven IT Support Engineer to join our team. The successful candidate will be responsible for hands-on technical activities, Good networking and server management knowledge, outstanding problem-solving, and good communication skills
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 4 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Installing and configuring Computer systems
- Carry out Network installation from Layer 1 to at least Layer 3
- Monitor logged tickets and identify potential issues proactively
- Maintain relationships with new and existing clients. .
- Prepare regular technical reports for team Supervisor review and meetings
Requirements:
- Knowledge and hands-on configuration of Active Directory
- Hands-on printing machines, both hardware and software
- Good understanding of computer systems
- Good knowledge/hands-on CCTV Surveillance system
- Good knowledge/ familiarity with Cisco, Sophos, and Microsoft 365
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