IT Officer

Responsibilities:

Technical Support & Troubleshooting

• Provide first-level and second-level support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, mobile devices, and related peripherals.
• Respond to IT helpdesk requests and resolve issues within defined service timelines.
• Assist users with software applications, email configuration, and connectivity problems.

Network & System Administration

• Monitor and maintain LAN/WAN, Wi-Fi, firewalls, and internet connectivity.
• Assist with server administration, including backups, updates, and resource monitoring.
• Ensure system availability and minimise downtime.

Cybersecurity & Data Protection

• Implement security best practices, including antivirus management, patch updates, and user access controls.
• Monitor systems for suspicious activity and report incidents.
• Ensure data backup procedures are followed, and disaster recovery plans are in place.

IT Asset & Vendor Management

• Maintain an accurate inventory of IT equipment and software licenses.
• Work with vendors for procurement, repairs, and maintenance of IT tools and systems.
• Evaluate new technologies and recommend upgrades where necessary.

Systems Implementation & Documentation

• Support the rollout of new systems, software, and IT projects.
• Develop and maintain IT documentation such as user guides, processes, and configuration records.
• Train staff on digital tools, applications, and cybersecurity practices.

Compliance & Policy Enforcement

• Ensure compliance with the organisation’s IT policies, data protection standards, and regulatory requirements.
• Enforce usage protocols for all systems and devices.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–5 years relevant IT support or system administration experience.
• Professional certifications (added advantage): CompTIA A+, Network+, Security+, Microsoft Certified IT Professional (MCIP), Cisco CCNA, ITIL Foundation
• Strong understanding of computer hardware, operating systems (Windows/MacOS), and software applications.
• Knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls.
• Experience with server administration (Windows Server or Linux).
• Familiarity with cloud platforms (Microsoft 365, Google Workspace, Azure or AWS).
• Ability to manage backups, antivirus systems, email servers, and IT security tools.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to prioritise tasks and work under pressure.
• Close attention to detail and strong documentation habits.
• Team player with a proactive and learning mindset.
• Willingness to support after-hours or weekend emergencies when needed.