IT Coordinator

Responsibilities:

• Coordinate all IT-related activities and provide hands-on technical support to staff across the supermarket and fashion store.
• Oversee installation, configuration, and maintenance of hardware (POS systems, servers, printers, CCTV, biometric systems, etc.).
• Manage software and applications used in inventory management, sales, CRM, and payroll.
• Ensure data security, perform regular system backups, and implement disaster recovery plans.
• Monitor and maintain the store’s network infrastructure, ensuring minimal downtime.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Liaise with vendors and service providers for IT support, procurement, and maintenance contracts.
• Support the integration of e-commerce platforms and ensure seamless digital and physical store connectivity.
• Train and support staff in IT systems and best practices.
• Maintain documentation of systems and procedures.
• Ensure compliance with IT policies and data protection regulations.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of hands-on IT experience in a mall, retail chain, or similar commercial setting.
• Strong knowledge of retail POS systems, network administration, and retail management software.
• Familiarity with CCTV systems, biometric access control, and retail hardware.
• Experience managing IT for multiple departments or store units is a strong advantage.
• Ability to work under pressure and resolve issues promptly in a live retail environment.
• Excellent organizational and project management skills.
• Strong analytical and troubleshooting abilities.
• Good communication and interpersonal skills.
• A proactive and self-motivated attitude.
• Willingness to work flexible hours, including weekends, if required.