Information Technology Support

Responsibilities:

• Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving hardware, software, and network issues.
• System Maintenance and Monitoring: Ensuring the smooth operation of computer systems, servers, and networks, including regular maintenance, updates, and performance monitoring.
• Security Management: Implementing and maintaining security measures to protect systems and data from threats and unauthorized access.
• Hardware and Software Management: Installing, configuring, and updating hardware and software components, including operating systems, applications, and network devices.
• Network Administration: Managing and maintaining local area networks (LANs), wide area networks (WANs), and cloud networks.
• Data Backup and Recovery: Implementing and managing data backup and recovery procedures to prevent data loss.
• Technical Documentation: Creating and maintaining accurate documentation of IT systems, configurations, and procedures.
• Researching New Technologies: Staying up-to-date on the latest technologies and recommending potential upgrades or new solutions to improve efficiency and productivity.

Supporting and Collaborative Responsibilities:

• Providing Technical Support: Offering assistance to other employees with IT-related issues and questions.
• Training and Guidance: Providing training and guidance to users on IT policies, procedures, and best practices.
• Collaborating with Other Departments: Working with other departments to understand their IT needs and requirements.
• Project Management: Participating in or leading IT projects, such as system upgrades or migrations.
• Communication and Reporting: Effectively communicating with users, management, and other stakeholders about IT-related matters.
• Visiting our outlets to resolve IT-related issues.
• Creating awareness of our products and services through social media handles, as will be approved by the management.
• Management of our e-solution in collaboration with other it members in the company, ensuring a secure and hitch-free environment for transactions.
• Development and maintenance of the company's robust Website.
• Writing business proposals to organisations to draw patronage of our products and services.
• Assisting in Administrative roles(shopping for staff, issuing staff correspondences, etc), especially when you have fewer IT jobs to do.
• Exploring more opportunities in the IT space for our company to key in, etc.
• Cracking of devices with approval from the management.

Requirements:

• OND/HND/B.Sc/B.Eng, etc
• Minimum of 3 years of experience

 Location: Lagos