Job Summary

We are looking to hire Receptionists to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations etc. If you have a knack for customer service and work experience in the Hotel Industry, we’d like to meet you.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Job Description

• We are looking to hire Receptionists to serve as our guests’ first point of contact and manage all aspects of their accommodation.

• Ultimately, you will help create a pleasant and memorable stay for our guests.

• Hotel Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms rates, and amenities. 


Job Responsibilities

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates, and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments


Job Requirements

• Excellent communication and organizational skills

• A minimum of 1-year experience as a receptionist with a reputable hotel brand

• Strong interpersonal and problem-solving abilities

• Highly responsible & reliable

• Proficient in the use of Microsoft Office applications and hotel management systems

• Ability to work cohesively as part of a team

• Minimum of OND from a recognized institution

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Anonymous Employer
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