4 weeks ago

Job Summary

We are looking to hire a Head of Content Marketing (focused on product-led content) to join our amazing Marketing team. Reporting to the VP, Marketing, your success in this role will be measured by your ability to produce content across a variety of channels that enables product adoption, creates brand affinity and loyalty with customers, and generates new opportunities within existing customer accounts.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Responsibilities:

  • Lead our content strategy and production touching two key areas
  • Co-own our overall video/YouTube strategy along with your peer, the other Head of Content Marketing and will focus on white-space ‘How-to’ content primarily to  attract, teach and retain relevant buyer personas,
  • Contribute to the blog especially as it pertains to spotlighting customers and their successes and showcasing use-cases of Superside,
  • Deeply understand customer needs and create resources that can be used by the sales team further up the funnel,
  • Own our customer comms program including the monthly customer newsletter and other ad-hoc customer communications especially as it relates to pricing changes, product announcements and so on,
  • Own our customer education and training resources program - again both strategy and execution. This could include stuff like how-to videos, courses that customers (but also prospects) can take to upskill themselves, product announcements that drive usage, etc,
  • Work with our sales and customer success teams to source testimonials, customer referrals, customer stories, low-fi videos and more for use across our digital channels,
  • Build and maintain relationships with a network of subject matter experts and influencers, and effectively work with them for co-marketing purposes. This is an important part of content marketing and could really help us scale reach.
  • Run monthly reports, in-depth analysis of your content’s performance and how it contributed to lead gen, MRR and so on.
  • Utilize freelancers where needed and will have support of our large marketing creative team to bring your ideas to life.


Requirements:

  • 5+ years of experience in various Content Marketing or Product Marketing roles,
  • You consider yourself a marketer, first. You have an eye for what content to produce and know how your content is performing, so you can tweak your output/production accordingly,
  • You’ve worked in marketing at an agency or a SaaS/tech company, and are more than familiar with the goals of demand gen and product marketing in this context,
  • You have experience in managing a team,
  • You are used to working closely with demand gen, sales, and customer success,
  • You are used to doing some market, customer and competitor research, and developing an understanding of what makes our buyers tick,
  • You can run a tight, rigorous process and manage multiple projects and stakeholders through reviews and approvals,
  • You are good with a high degree of flexibility and ability to navigate ambiguity,
  • You possess the desire to roll up your sleeves, execute, and create scalable processes within a growing company,
  • You are self-motivated and will constantly seek out ways to help the company with reach and efficiency,

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