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Graduate Trainee - Customer Experience

Gatimo

Customer Service & Support

Retail, Fashion & FMCG NGN 75,000 - 150,000
Easy Apply
1 month ago

Job Summary

Achievement of the organization’s strategic objective by focusing on supporting the customer experience unit in ensuring excellent customer engagement and also translating Ruff’n’Tumble’s core value of customer satisfaction into the customers day to day reality.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Trendsetters Engagement via Calls, Emails, SMS
  • Inactive Customers Engagement
  • Prospective Customers Engagement
  • Customer Database Management
  • Customer Satisfaction Telephone Survey & Feedback Reporting
  • Store support and attend to store enquiries
  • Confirmation of store credit USA
  • Telemarketing - Communication of ongoing offers/promotions
  • Telesales – Conversion to Sales through telephone engagement
  • Customer Enquiries Management
  • Engaging on Loyalty Programme.

 

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