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1 month ago

Job Summary

The front office supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. The ideal candidate will also be responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Maintains a friendly, cheerful, and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.


Requirements:

  • 1-3 years of proven experience in a similar role
  • Proven experience in the hospitality industry
  • Ensure Outstanding customer care at all times.
  • Must have extensive computer knowledge

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