Front Office Supervisor

JohnWood Hotel

Job Summary

JohnWood Hotel (by Bolton) is a new five-star luxury hotel situated in the heart of Abuja, Nigeria. At JohnWood Hotel, we are on a mission to create remarkable experiences for our guests by offering first-class hospitality services blended with elegance. We strive to offer the highest standard of service and provide our staff with an engaging environment that inspires creativity and freedom to deliver services beyond the expectations of our guests and at the same attain job satisfaction. We seek an extraordinary team player who is hungry to build exceptional careers in the hospitality industry to join our team.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

  • Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds professionally and courteously to guests by providing accurate and timely information and services.
  • You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Requirements:

  • At least 2 years experience in a similar role
  • Bachelor's Degree or its equivalent in Hospitality Management or any related discipline.

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